Privacy Policy

Last updated: April 2, 2026

📌 In a nutshell: We collect your name, email, address, and payment info to process orders and ship your shoes. We never sell your data. You can ask us to delete your info anytime. For questions, email teams@stridehaus.co.za.

Who we are

Stride Haus Shop UR 24, Sandton Gate Central, 25 Minerva Ave, Glenadrienne, Sandton, 2196) runs this store. We use Shopify to power our website and process orders. This policy explains what personal information we collect and how we use it.

What information we collect

• Contact details – name, email, phone, shipping/billing address.
• Payment info – credit/debit card details (processed securely by Shopify Payments).
• Order history – what you buy, return, or add to your cart.
• Device & usage data – IP address, browser type, how you use our site (via cookies).
• Communications – emails or messages you send us (e.g., support requests).

How we use your information

• Process and ship your orders.
• Handle returns and refunds.
• Send order updates and customer support.
• Improve our website and recommend products you might like.
• Send occasional marketing emails (you can opt out anytime).
• Prevent fraud and secure our store.

Do we share your information?

We share your data only when necessary:

• Shopify – hosts our store and processes payments.
• Shipping carriers – to deliver your order.
• Payment gateways – to securely handle transactions.
• Marketing partners (optional) – e.g., to show you ads on social media. You can opt out of this at any time by emailing us.

We never sell your personal information to third parties.

Your rights (under South African CPA and GDPR)

• Access – ask what data we hold about you.
• Correction – fix inaccurate information.
• Deletion – request that we delete your data.
• Opt out of marketing – click “unsubscribe” in any email.

To exercise these rights, email teams@stridehaus.co.za. We’ll respond within 30 days.

Cookies

We use cookies to remember your cart, preferences, and to analyse site traffic. You can disable cookies in your browser settings, but some parts of the site may not work properly.

How long we keep data

We keep your order information for as long as needed to fulfil tax, accounting, or legal obligations (typically 5‑7 years). Marketing data is kept until you unsubscribe. You can request deletion at any time.

Children’s privacy

Our store is not intended for children under 16. We do not knowingly collect data from minors. If you believe your child has provided us with information, contact us to delete it.

Updates to this policy

We may update this page occasionally. The “Last updated” date will change. If we make significant changes, we’ll notify you by email or a notice on our website.

Questions or requests?

Email teams@stridehaus.co.za or write to:
Stride Haus, Ferndale on Republic, Randburg, 2194, South Africa