Refund policy
Stride Haus Returns & Refunds Policy
We want you loving every kilometer. If your gear isn't right, we keep returns simple, fair, and fully compliant with South Africa’s Consumer Protection Act (CPA).
The Essentials
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7-Day Change of Mind: You have 7 days from delivery to return any item for a full refund - no explanations needed.
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1-Minute Rule for Shoes: Try shoes on indoors only. Worn outdoors or marked outsoles will be rejected.
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Excluded Items: For hygiene reasons, socks, crop/sports bras, and tights cannot be returned once opened or removed from original packaging (unless defective). Custom shoes and "Final Sale" items are non-returnable.
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No Direct Exchanges: Want a different size or color? Return the original item for a refund and place a new order.
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6-Month CPA Warranty: Manufacturing defects are covered for 6 months. Normal wear and tear, road shoes trashed on trails, insoles, and laces are not covered.
Return Process & Timelines
| Step | Action | Timeframe |
| 1. Request Return | Email teams@stridehaus.co.za before shipping. Unapproved returns will be rejected. |
Within 7 days of delivery |
| 2. Report Damage | Contact us immediately if items arrive damaged or incorrect. | Within 48 hours of delivery |
| 3. Inspection | We receive and inspect your returned items. | 3–5 business days |
| 4. Refund Paid | Approved refunds hit your original payment method. | Within 10 business days |
Note: Return shipping costs for change-of-mind returns are the responsibility of the customer.