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Frequently Asked Questions

FAQs

What's the cost of delivery?

Orders which have a cart value of over R1500 will get free courier door-to-door delivery anywhere in South Africa.

Orders with a cart value below R799 will have a delivery fee of just R99 for door-to-door courier delivery anywhere in SA.

Have a question about our products, your order, or anything else? Our friendly support team is happy to assist you. Simply fill out the form below, and we’ll get back to you as soon as possible. We look forward to helping you on your wellness journey!

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How long will delivery take?

Orders confirmed before 1pm Monday to Friday will be dispatched on the same day. Once an order is dispatched the delivery timeframe depends on your location.

Main cities of SA will be 1 - 3 working days.

Non-main cities: 2 - 5 working days.

Rural/ outlying regions: 3 - 7 working days.

Tracking information will be sent to your email so that you can see the updates and estimated delivery times.

Do you accept returns?

You have 7 days from delivery to request a return – even if you just changed your mind.

To qualify, items must be:

  • Unused, unworn, and undamaged (tried on indoors is fine – no outdoor wear).
  • In original packaging with all tags, labels, and laces attached.
  • Accompanied by proof of purchase (order confirmation or receipt).